1. Delete in the game
Open Settings › Account › Delete account in Nervdog Tactics.
- Review what you will lose.
- Tick “I understand this can't be undone”, then hold the button for 3 seconds.
- Your account is deleted right away, and you return to the title screen.
2. Request deletion by email
If you can't open the game, email us from any address with:
- your account ID (shown in Settings › Account; if you can't find it, tell us your display name and server);
- the email address where we should reply.
To protect your account, we confirm that it belongs to you (with a code shown in the game, or through the email linked to the account). We then delete the account within 30 days and tell you when it's done.
3. What gets deleted
- Your account and every sign-in method linked to it. Sign in with Apple access is revoked.
- Saved games on all servers, progress, partners, home, mail, PvP records and leaderboard entries.
- Virtual currency, items and purchases. These are not refunded, except where the law requires.
- Push tokens, login dates, gameplay event records and your purchase profile with our payment provider.
4. What we keep, and for how long
- An anonymized purchase record (order ID, amount, currency, country, time), kept as long as tax and accounting law requires (for example, six years in Canada).
- Backups: your data disappears from them within 90 days.
- Crash reports expire after 90 days. Firebase Analytics data is not linked to your account and expires after 14 months.
More details are in our Privacy Policy.